Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. You can shop with confidence at www.vappuro.com as every product we ship is covered by our 15 day satisfaction or money back guarantee beginning from the day product is shipped from our warehouse and every product we ship is covered by our 30 day warranty against defects. A RETURN AUTHORIZATION NUMBER (RA#) is required for all returns and can be obtained by signing into your account and opening an RMA ticket. Merchandise must be returned within 10 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return Authorization #'s are non-renewable. Return shipping charges are the sole responsibility of the customer.
VapPuro Products, LLC reserves the right to return any merchandise without a valid RA# to the customer.
15 Money Back/Exchange Guarantee
You can return your merchandise for any reason for a full refund or exchange. All returned merchandise must be in the original packaging, with the UPC or bar code intact, and all components, manuals and registration card(s) included. Products using accessories must be returned with the original packaging and an RMA ticket must be opened up within 15 days of shipment from our warehouse.
30 Day Replacement Warranty
In order to receive a replacement for defective merchandise, an RMA ticket must be opened up within 30 days of shipment from our warehouse. We will inspect the returned merchandise and if it is found to be defective the merchandise will be replaced with the same or like quality merchandise. If the returned merchandise is found not be defective then the original merchandise may be returned to the customer.
If a replacement right away is needed, you may place a new order for the same merchandise from www.vappuro.com and pay for the merchandise again as a new order and request a refund on the Warranty items. Once we receive your returned merchandise and verify that it was defective and a new order for the same merchandise was purchased we will issue a refund for the order under the Warranty. Please select this option when opening an RMA ticket.